Servicing Moreton Bay & Surrounds
Ph. 0468 955 801
Privacy Policy
Effective Date: 17 June 2026
Last Updated: 17 June 2026
Welcome to Shine & Go Cleaning(the “Company”, “we”, “us”, or “our”). We operate the digital e-commerce store hosted at shineandgocleaning.com.au (the “Site”) using the WooCommerce platform.
We respect your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we manage personal information in compliance with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth). It explains how we collect, use, disclose, and safeguard your data when you visit our Site, make a purchase, or interact with our digital features.
1. Personal Information We Collect
We collect several categories of personal information to provide a smooth, secure checkout and browsing experience:
Information You Provide to Us Directly
- Identity Data: First name, last name, and business name (if applicable).
- Contact Data: Billing address, shipping address, email address, and phone number.
- Customer Feedback and Content: Ratings, written reviews, photos, or text commentaries you upload when participating in our post-purchase evaluation program.
- Customer Support Communications: Any information you share when reaching out via our contact forms, email, or live chat.
Information Collected Automatically via Google Analytics
- Technical Data: Your internet protocol (IP) address, browser type, operating system, device identifiers, and geographic location.
- Usage and Analytics Data: Information about how you interact with our Site, including specific pages viewed, links clicked, time spent on the Site, and the external websites that referred you to us. This data is collected automatically via Google Analytics cookies and tracking pixels.
2. How We Use Your Information
We process and use your personal information for purposes allowed under Australian law, including:
- Processing Transactions: Fulfilling, shipping, and tracking your product orders.
- Website Optimization: Analyzing aggregated tracking metrics from Google Analytics to improve our website design, product range, and consumer experience.
- Customer Reviews & Social Proof: Inviting you to rate your purchased services, managing public review submissions, and displaying your verified buyer feedback on our product pages.
- Marketing Communication: Sending promotional updates, exclusive discount codes.
- Security and Fraud Prevention: Monitoring transactions to protect our database against malicious activity, and cyber threats.
3. Disclosure and Overseas Data Transfers
We do not sell your personal data. We only share relevant personal information with trusted service providers necessary to operate our services, including:
- Payment Gateways: To process credit cards, buy-now-pay-later arrangements, and alternative secure payments safely (PayPal, and Afterpay). Note: We do not directly store your credit card details. Financial transactions are securely managed by these third-party processors under their respective privacy policies.
- Product Review Systems: Dedicated third-party automation tools and review plugins used to dispatch post-purchase review invitations and display verification badges.
- Marketing and Analytics Platforms: Third-party networks like Klaviyo (for transactional and marketing emails) and Google (for analytics tracking) to process website metrics or serve relevant marketing advertisements.
Cross-Border (Overseas) Data Disclosures
By using our Site, you acknowledge that some of our third-party service providers—specifically Google (Google Analytics & Social Sign-In), Meta/Facebook, X/Twitter, and Klaviyo—are located outside of Australia, primarily in the United States.
We take all reasonable steps to ensure that these overseas service providers handle your personal information in a manner consistent with the Australian Privacy Principles.
4. Cookies and Your Control Choices
Managing Cookies
Our Site uses cookies to feed anonymized behavioral metrics to Google Analytics. You can block or delete cookies via your web browser’s native settings panel. Please note that disabling essential cookies may break vital site functionalities.
Opting Out of Tracking and Marketing
- Google Analytics: You can opt-out of website tracking across all sites by installing the Google Analytics Opt-out Browser Add-on.
- Social Marketing Preferences: You can revoke app permissions or adjust ad settings directly inside your account dashboards on Facebook, Google, and X/Twitter.
- Klaviyo Email Newsletters & Review Invites: Click the “Unsubscribe” link found at the bottom of any marketing newsletter, abandoned cart alert, or automated review prompt we send to instantly opt-out.
5. Your Rights Under the Australian Privacy Act
Under the Australian Privacy Principles, you have specific, enforceable legal rights regarding your personal information:
- Access: You have the right to request a copy of the personal information we hold about you.
- Correction: You have the right to ask us to correct or update any inaccurate, out-of-date, or incomplete data.
- Anonymity: Where lawful and practical, you have the option of dealing with us anonymously or using a pseudonym (for example, browsing our catalog without making an account). However, true identity details are required to fulfill physical mail orders.
To exercise any of these rights, please submit a formal request to our privacy team using the contact details listed below. We will respond to your request within a reasonable period (typically within 30 days).
6. Security and Data Retention
We implement standard data security protocols—including secure SSL/TLS encryption for all checkout pages—to protect your personal data from misuse, loss, or unauthorized access.
Your data is handled strictly within our secure digital environments. We retain your personal information only as long as necessary to fulfill your orders, meet mandatory financial auditing and Australian tax reporting laws, or resolve active consumer disputes. If data is no longer required, we securely destroy or permanently de-identify it.
7. Complaints
If you believe that we have breached the Australian Privacy Principles or have not handled your data appropriately, please contact us directly using the details below. We take all privacy complaints seriously and will investigate your concerns promptly.
If you are unsatisfied with our response, you have the right to escalate your complaint directly to the Office of the Australian Information Commissioner (OAIC) via the OAIC Official Website.
8. Updates to This Policy
We may update this Privacy Policy periodically to reflect changes in our business workflow or changing regional legal mandates. We will announce modifications by updating the “Last Updated” date at the top of this document.
9. Contact Us
If you have questions, complaints, or feedback regarding our privacy practices, please contact our designated privacy controller:
Phone Number: 0468 955 801
Business Name: Shine & Go Cleaning
ABN / ACN: 94 197 810 510
Email Address: [email protected]
Mailing Address: 226 Donnybrook Rd, Donnybrook, QLD 4510